If you're a consumer in the EU or the UK and the right to cancel still applies to something you bought, you can withdraw from the purchase without giving a reason and get your money back: all of it, or for Ethos for Two, all but the days it ran. This page says when that is, and how.
Email us to withdrawsupport@secuora.xyz · Terms of Service
1. When the right to cancel applies
A gift card whose code hasn't been redeemed: within 14 days of buying it (Terms of Service, section 8).
Templates, “Make it special”, upgrades and game packs you bought without ticking the box on Stripe's checkout page that asks us to unlock them straight away, for example before our checkout had that box, or on the rare occasion Stripe's page couldn't show it: within 14 days of buying, or longer where the law gives you longer. Your receipt email says whether you ticked it. If you're not sure, write to us anyway: we'll check and tell you.
Ethos for Two, monthly, yearly or the one-year pass: within 14 days of subscribing or buying, whether or not you ticked the box. If you asked for it to start straight away, we refund what you paid minus the days it ran until you told us; if you didn't tick the box, or it hadn't started yet (a pass renewal bought ahead), we refund it all (Terms of Service, sections 7 and 9).
2. When it doesn't
If you ticked that box for templates, “Make it special”, an upgrade or a game pack, you asked us to unlock your purchase straight away and acknowledged that you then lose the right to cancel, so it ended when the purchase reached your account (Terms of Service, section 9). After its 14 days, Ethos for Two can still be cancelled at any time: that stops its renewals, and it runs to the end of the period you've paid for (section 7).
Your other rights stay. If something you bought doesn't work as described, we put it right or refund you (section 10). And our guarantee: if a gift you paid for won't open or play properly on the recipient's phone or computer and we can't fix it, tell us within 30 days of buying and we'll refund you in full.
3. How to withdraw
The button above opens an email to us with the subject filled in and a short form to complete. Send it from the address you paid with, or tell us which address that was, and say what you bought. You don't have to give a reason or use the form: any clear message to support@secuora.xyz before the time runs out is enough.
We confirm by email that we've received it, and refund you within 14 days, to the same payment method and at no cost to you: everything you paid or, for Ethos for Two you asked to start straight away, all but the days it ran. What you bought is then removed from your account: gifts that need an unlock go back to your drafts (section 10), and a gift card's code stops working. Ethos for Two ends at once for both of you and isn't charged again; if you paid for the days it ran, gifts published in them stay online.